Superior customer support will always be our company's top priority. We understand the value of creating positive customer partnerships as the foundation of a successful online booking technology company.
Our management team's background in operating and consulting to hundreds of companies over the past seventeen years gives us a true perspective of our customer's needs and expectations. We pride ourselves on providing quality online training, fast response times and easy accessibility
Customer Service and System Development
Innerv8 has designed its Bookings platform to support rapid configuration and deployment of a more standardised solution, or custom development of a solution crafted to fit unique property requirements. Our rules-based, database-driven architecture allows us to configure our standard solution in a matter of hours or days depending on whether it is for a small or large application. Custom development is often required for national service chains and industries that want to incorporate well-established workflows or add unique functionality. In either case, our professional customer service and system designers are available to ensure the success of your project. Here are some of the services we can perform:
Configuration of the Innerv8 Bookings platform to your unique business rules.
Integration with front and back office systems for CRM, ERP, SFA, practice management and accounting.
Integration with front-end Web services.
Custom software development and project management
Web development services to integrate content into the application.
Customised report development.
We can provide as much or as little training as your implementation requires. Our standardised solution requires very little training as telephone and online support is available. On-site training is not necessary but is available if required. For custom solutions, a training program and knowledge transfer program is tailored for each project. Training is offered at the customer's site, online, or a combination of the two.
We understand that scheduling is the lifeblood of service businesses and mission critical to many corporate business processes. So once you are up and running, Innerv8 Technical Support is committed to keeping you up and running. We are available by telephone during normal business hours or by mobile 24/7. Our standard practice is to provide technical support to our customers as part of their ASP service fee or maintenance contract. Of course, our support plans entitle our customers to free and continual product upgrades delivering enhanced functionality and capabilities.
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