Call Centre Services
Internet-based booking systems allow call centres to book reservations for individual properties, multi site accommodation companies, Regional accommodation groups or Associations and Tourism Centres and Industry organisations.
Innerv8 delivers quick ROI:
- Lower call volume for internal call centres
- Improved resource utilization
- Reduced cancellations and lost business
- Increased customer loyalty
- Better management control
Thanks to Innerv8's Web-based bookings technology, call centres and reservations centres can now book reservations for accommodation businesses with widely dispersed locations and resources. Innerv8 provides call centres with real-time visibility into the inventory of resources such as rooms, bunk beds, boats, caravans etc, regardless of location - and immediately makes and confirms reservations and automatically updates available resources.
The Innerv8 Call Centre Service easily integrates with all call centre platforms, whether you are a call centre or a telephone answering service.
Call centres can deploy Innerv8 in a number of ways to provide the highest level of convenience, customer service and management control.
National accommodation chains and government agencies can use Innerv8 to centralise all reservations into a call centre environment, while continuing to accept bookings at the local level. Innerv8 offers more than a simple online reservation application. As aside from automatically accepting and confirming bookings via the Internet, the software manages complex resources and generates detailed activity reports. Since Innerv8 Res-system is a real-time bookings application that exploits the ubiquitous nature of the Internet, there are never any conflicts or double-bookings. Whenever an available resource is booked by a call centre or at the remote location, Innerv8 Res-system removes it from available inventory - ensuring that all sites are working with an identical, up-to-date booking chart.
Corporate Call Centre
Innerv8 Res-system is ideally suited to making life easier for the corporate accommodation call centre manager who is responisble for reducing call volume, smoothing peak loads, and enhancing the overall service experience for customers. Using Innerv8's self-service booking option, corporations can offer customers the opportunity to book online, without speaking to live operators. Innerv8 makes self-service reservations quick and convenient, and gives customers the option to use the Internet or a connected PDA.
Telephone Answering Services
Innerv8ís call centre enables Telephone Answering Services (TAS) to book reservations in real time on behalf of local businesses. As a result, a TAS can offer a compelling value proposition to a reservation-centric operation. For example: an independent property manager who is away from the property for a few hours or days can forword the telephone to a TAS or call centre - more bookings with fewer hassles. Using Innerv8, a TAS can answer every call, reserve bookings in real time, and instantly confirm them. This reduces the number of phone call interruptions for the business and frees up resources for other, more valuable functions.